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Refund policy

Refund Policy for MyAreaKart

At MyAreaKart, we strive to ensure that you are completely satisfied with your shopping experience. However, if you are not happy with your purchase, we are here to help. This Refund Policy explains how we handle refunds and returns for products purchased through our website and mobile application (collectively, the "Platform").

By using the MyAreaKart Platform and placing an order, you agree to the terms outlined in this Refund Policy. If you do not agree with the terms, please refrain from making a purchase.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund or replacement.
  • Incorrect Items: If you receive an item that is not what you ordered, we will provide a refund or exchange.
  • Delivery Issues: In case of delayed delivery, or if the product is not delivered to you within the expected time frame (due to reasons beyond your control), you may be eligible for a refund.

2. Non-Refundable Items

Certain items may not be eligible for refunds, including but not limited to:

  • Perishable Goods: Products such as groceries, fresh food, or items with short shelf lives.
  • Personalized or Custom Products: Items that are made to order or personalized.
  • Services: If you purchase a service via the Platform (e.g., local services), refunds may not be applicable unless stated otherwise by the service provider.

3. Return Process

If you are eligible for a refund based on the criteria above, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team within 7 days of receiving your order to request a refund or return. You can contact us via the email address or phone number listed on our website.
  2. Provide Details: You will be asked to provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damaged goods or incorrect items).
  3. Return the Item: If required, return the item to the designated address provided by customer support. Items must be returned in their original condition, with packaging and all included accessories.
  4. Refund Process: Once we receive the returned item (if applicable) and verify the issue, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

4. Refund Timeline

  • Processing Time: Once your refund request has been approved, we will process the refund within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and bank.
  • Partial Refunds: In some cases, where the item has been partially used or is returned in a condition other than new, a partial refund may be issued.

5. Shipping Costs

  • Return Shipping: If you are eligible for a refund due to a damaged, defective, or incorrect item, MyAreaKart will cover the return shipping costs.
  • Non-Refundable Shipping Fees: If you are returning a product for reasons other than damage or error, the shipping fees may not be refunded.

6. Cancellations

  • Order Cancellation: You can cancel your order before it has been processed or shipped. Once the order is shipped, cancellations will no longer be possible. To cancel an order, please contact customer support immediately.
  • Failed Transactions: In the event of a failed transaction or incorrect billing, we will resolve the issue and issue a refund for the amount charged.

7. Refund Exceptions

  • Customer Change of Mind: We do not offer refunds for change of mind, unless otherwise stated. Please ensure you are certain of your purchase before finalizing your order.
  • Unreported Issues: We will not be able to process refunds for products that are not reported to our customer support team within the specified period (7 days).

8. Contact Us

If you have any questions or concerns regarding our refund policy or would like to initiate a return or refund, please contact us:

Email: [ admin@myareakart.com ]
Phone: [ +91 790-329-8192]

9. Policy Updates

We may update or revise this Refund Policy from time to time. Any changes will be posted on our website or communicated to you through the Platform. By continuing to use MyAreaKart, you agree to the updated policy.

This Refund Policy is designed to ensure that our customers have a smooth and satisfactory shopping experience.